Call Center

Solve your problems quickly by accessing all information about your customers from a single point!

Workcube offers a special interface that allows your call center employees to quickly access information such as customer, service, warranty and support accounts, record sales opportunities, take orders, answer questions and problems, record problems, and develop cross and vertical sales. It allows call center employees to communicate with customers in audio, video and in writing.

Features
Accepting online applications from the web
Category, status, stage, sub-stage, priority definitions for applications
Product associations with calls/requests
Service / Complaint / Problem application records
Application inquiry based on subject, category, and product via the online help desk
Monitoring the processed / unprocessed calls
Task registration and assignment from the applications/calls
Warranty inquiry from application
Similar application inquiry from application (based on title, category and product)
Monitor call/application history
From the call center screens, quick registration of customer's opportunities and service calls and also campaign warranty period tracking
Attaching follow-up notes and documents to the applications
Getting application details on paper
Voice response systems integration (project specific)
Detailed call center reports to be prepared in line with your needs and requests (incoming calls, incoming applications, application response times according to the employee, etc.)

To start using your customized Workcube ERP solution immediately, leave a note and we will call you.

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The place where the indicators related to your call center applications are located!

With the Workcube Call Center Dashboard function, you can monitor and control the indicators related to the applications.

Get Rid of All Problems with the Call Center!

Call Center employees centrally access information such as customer, service, warranty and support accounts. Employees can register sales opportunities, develop cross and vertical sales, take orders, answer questions and problems, and record problems. Thanks to this module, it is possible for Call Center employees to communicate with customers in audio, video and in writing.

Call Center Works 100% Integrated With Other Workcube Modules

Call Center, which is 100% integrated with other Workcube modules, turns into a contact center application from start to finish. In this way, it ensures to always provide high quality and consistent service to customers.

According to the IDC Commercial Software Taxonomy research, in order to be compatible with the digital economy, you must have a secure and scalable infrastructure with 33 main software under 7 titles.

Workcube offers 28 main software on a single platform. It brings together 33 components with Google Workspace. CAD-CAM and engineering applications are integrated, strengthening your digital muscles!