Smart and fast service, high customer satisfaction!

Workcube product management allows service items to be recorded and managed just like a physical product. All you have to do for this is to mark the product as not subject to inventory. You save and manage all information about your services, from pricing to sales conditions, the documents you use while providing that service, informative content, templates, the team providing the service, and videos on a single screen. If you wish, you can share the content and documents related to these services with your customers through B2B portals and make them a part of the process.

With Workcube, you provide multi-stage and layered information and relationship management for each type of customer, from individual consumers to large holdings. In Workcube, the process from the creation of an opportunity to the order, invoice, and even after-sales service proceeds by following each other like a link in a chain. When a customer's screen is opened, the person who opens the screen can do things about the customer from the past to the present, see all correspondence, meetings, current account and payment information, opportunity records, contact information, all related digital documents, campaign records, orders, service applications, invoices, customer-related business records and projects in the system with real-time data. All your teams will be able to produce smart and fast service by knowing about your customers' history, needs, demands, interests, or problems.

Opportunity management is very critical, especially for companies producing services in the B2B market. In Workcube, sales employees record the follow-ups about the opportunities and stage the opportunities. It attaches offers, documents to opportunities, and records all meetings and conversations that it takes to turn the opportunity into sales. Opportunity management helps to preserve corporate memory. You can reduce your bidding process to minutes with the offer print templates that will be prepared in accordance with your corporate format in bid management. All interactions for opportunities that take a long time to turn into sales remain recorded in the system for years, regardless of the sales employee. In Workcube, with a single click, Contacts turn into Opportunities, Opportunities into Offers, Offers into Orders, and Orders into Invoices.

Regardless of your sales, rental, project-based service, or subscription service type, you record your contracts with your customers in Workcube with all information, documents, and contract parties. The system warns you about your expiry agreements. In the agreement module, you can define different agreement conditions for your different operations such as sales, purchasing, service & support. The agreements determine which service, prices and contract terms apply. Your employees and managers can monitor whether services are produced in accordance with the terms of the contract and whether your legal obligations are fulfilled. In this way, customer satisfaction increases and complaints decrease.

Workcube offers tools that can manage all building or project areas, equipment, and customers more efficiently and effectively for companies that provide facility management services, shopping malls, offices, vehicles, and construction equipment rentals. You record and manage all your processes such as maintenance, repair, rental and contract management, associating and managing the physical assets in the facility, tracking services, spare parts, and consumable expenses

Finance, Accounting, Budget, Invoice modules in Workcube allow you to manage your company's income, expenses and cash flow in the most efficient way. In addition to classical finance management functions such as current, cash, bank, and check-promissory notes, you can calculate your costs accurately and manage your cash flow by making future financial scenarios with the expense management module, which enables all expenditures to be managed effectively. Workcube accounting & finance solution is offered to you with all e-government applications.

With the call center management and service management functions offered by Workcube under the CRM solution family, you can manage all kinds of customer demands and complaints in real-time and in a versatile way, bringing customer satisfaction to the last point. You accept and follow customers' service and support requests. All job assignments and results related to a service application, related agenda visit records, notes, and documents are managed together. Warranty and support accounts are inquired about to determine what kind of service rights the customer has. For the service application, which spare parts or consumables are used and which services are provided, and their total cost are recorded. Invoices, dispatch notes, and consumable receipts can be recorded directly from the service team application, and internal requests can be made for the materials required for the service. It loads the documents, prints them, and shares them with the customer. Workcube speeds up the response time increases the opportunity to provide solutions on the first call and improve the support process.

One of the most important issues for service companies is to centrally store and share the documents of your business, customers, and projects. With the Workcube digital archive, you associate your digital assets with every screen, from proposals to invoices, from contracts to service records, and upload them to the system, and make them accessible to your employees 24/7 from anywhere they want. Your field service teams take photos or videos directly from the cameras on their mobile devices and upload them to the system. Workcube's digital archive is integrated with Google Drive. It has individual or department-specific archiving features. It is possible to create a digital archive specific to finance, sales, or another department, and personal archives are also features of Workcube's digital archive solution.

A lawsuit for a law firm, a campaign for an advertising agency, a factory for a security company, a building for a facility management company are in fact actually projects. The project-based structure of Workcube is a perfect solution for the planning, assignment of tasks, and tracking of the results of your serving teams. Tasks are easily planned, assigned, and supervised on visual displays so everyone knows who is doing what. Constructing the services provided to customers under projects allows service companies to monitor and report all of the budget, invoice, expenditures, employee time costs, accounting transactions, incomes, payments, sales, and purchasing processes related to the customer's business under a single roof. You can easily manage project contracts, work schedules, workforce, and physical resources, project budget, material and equipment orders, subcontracts, subcontractors and progress payments, project income, and costs from a single screen.

Workcube provides companies that make periodic invoicing and provide services by subscription method, with all the tools to define their subscription agreements with their customers, their relationships, subscriber information, services, and products they offer, and automate their invoicing processes. You can enter all the details of the subscription agreements you have made with your customers into the system and follow up on the system, which services will be provided for which customer, when, and how much has been billed. Subscription Management allows you to create a payment plan based on the content of the contract and to make periodic invoicing based on this plan with a single click. Integration with IoT and meters automatically reads data from the field and converts it into invoices for service companies such as data centers, electricity distribution, etc.