Service

A complete solution for end-to-end management of your after-sales services.

The Workcube service and warranty management module allows service and support personnel to receive, monitor, route, and resolve customer service and support requests with ease. It helps you to record and track customer calls and applications in a methodical manner. It reduces response time, improves first-call resolution, and improves the support process.

Features
Defining parametric main and subcategories of services
Classifying customer cases by category, urgency level
Multi-channel application (Telephone, e-mail, service-support portal, etc.)
On-line service and support request tracking and routing
Subscription-based support accounts management
Help desk (Knowledge Base)
Warranty Management (Purchase and sales warranty information - warranty tracking based on product, customer, scope, start and end date, remaining time - warranty tracking related to sales/service partner)
Automatic forwarding of service requests to the customer representatives
Generating service groups
Maintenance and service contract control over the application
Application acceptance through B2B, B2C portals
Efficiency and performance tracking and reporting by authorized services, branches and employees
Associating the main product and used consumables, spare parts with the application and the service given
Assigning tasks directly from the application
Processed / unprocessed application tracking
Similar application inquiry from the applications (based on title, category, and product)
Follow-up of the services provided within the scope of the application, the consumables used, and the cost of spare parts
Shipments, billing, and waybill management
Monitoring service follow-up notes and service history
Creating comprehensive periodic and non-periodic maintenance plans based on product
Daily, weekly and monthly maintenance/service calendar management

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All the details about your service requests are on one screen!

The Workcube Service module allows you to manage all information and details about your service applications from a single screen. All job assignments and results related to that service application, related agenda visit records, notes, documents are managed together. Warranty and support accounts are inquired to determine what kind of service rights the customer has. More than one person may be assigned for the application. Which spare parts or consumables are used, which services are provided, and their total costs are recorded for the applications for which service operation is performed. Invoices, delivery notes, consumable receipts can be recorded directly from the service team application, and internal requests can be made for the materials required for the service.

See All the Service Applications!

The services allow you to perform a complete service request management, allowing customers to make new service requests, track the status of service requests, update open service requests, and review recommended solutions. Customers can add an image or text of any format to a service request form. This further improves the communication between the user and the service manager.

Service Maintenance and Service Schedule Works Integrated!

With Service Maintenance Results, you can save the results of the service applications entered and provide maintenance checks. You can manage your service calendar by recording daily, weekly and monthly maintenance, and you can create comprehensive periodic or non-periodic maintenance plans on the basis of service.

According to the IDC Commercial Software Taxonomy research, in order to be compatible with the digital economy, you must have a secure and scalable infrastructure with 33 main software under 7 titles.

Workcube offers 28 main software on a single platform. It brings together 33 components with Google Workspace. CAD-CAM and engineering applications are integrated, strengthening your digital muscles!