Integrated Services
User Assistance Support Packages
Help services needed by users, key personnel, and system administrators are provided with WorkDesk Support Packages. All calls made are recorded. Opened calls are classified, information is transferred, usage assistance is provided. For business-specific applications, the problem is resolved by getting support from the relevant business unit or business partner.
WorkDesk Benefits
  • Diagnosis of usage problems and problems, help and solution suggestions,
  • Documentation and Knowledge Transfer
  • Screen sharing and On-Screen Support
  • Correct transfer, follow-up, and resolution of errors based on the Main System to Workcube Development office,
  • Accurate transfer, tracking, and resolution of customization-based errors to the business partner
CodeFactory Custom Development Services
Business-specific assistance and consultancy services aim at full compatibility between your business processes and your software. In the digital transformation process, business-specific developments increase the competitiveness of your business.
CodeFactory Benefits
  • Business-specific problem and problem analysis and solution suggestions,
  • Customization and development based on regular process improvement
  • Running special developments compatible with new versions
  • Accurate transfer of system-based error and improvement suggestions to Workcube head office
  • Updating your knowledge and training on new functions or versions.
Institutional Consultancy Support
Business-specific assistance and consultancy services aim at full compatibility between your business processes and your software. In the digital transformation process, business-specific developments increase the competitiveness of your business.
Private Consulting Benefits
  • Business-specific problem and problem analysis and solution suggestions,
  • Customization and development based on regular process improvement
  • Running special developments compatible with new versions
  • Accurate transfer of system-based error and improvement suggestions to Workcube head office
  • Updating your knowledge and training on new functions or versions.
License Renewal and Warranty Package
Workcube On-Prem products come with "LRWP - Language Renewal and Warranty Package". LRWP ensures sustainability, error-free operation, compliance with legal updates and legislative changes.
LRWP Benefits
  • License right: You will have Workcube's new version licenses free of charge.
  • Compliance with legal regulations: You guarantee to work in compliance with legislative changes.
  • Access to new functions: You get new functions, designs, and upgrades for free.
  • Bug-Fix guarantee: Possible bugs will be fixed free of charge. You get the patches for free.
  • Content and interaction: You will have the opportunity to access training content and interact with the Workcube Community.
For cloud uses, LRWP is provided free of charge within the cloud service.
Audit and Monitoring Packages
Institutional transformation and digitalization are multi-component, multi-variable, multilateral challenging projects. In the absence of monitoring and control, it can easily deviate from the route. You should regularly monitor progress and deviations, take measures and prevent losses.
Control and Monitoring Package Benefits
  • You will reach your goals easier and faster.
  • You take action by detecting errors and deviations early.
  • You provide team harmony between the experts you serve and your employees.
  • You get more successful results with less cost.
Digital Workforce Supply and Outsourcing Support
To be successful in the digital economy, you must have digital skills. You will need support to select the right workforce and place them, orient them, or develop the skills of your existing employees. Workcube authorized business partner Harezyo, whether you employ or outsource, selects, certifies, and employs talented people for you.
Digital Workforce and Outsourcing Support Benefits
  • Measuring the digital capabilities of the workforce.
  • Training and certification of the existing workforce.
  • Selection and placement.
  • Outsourcing.
> Digital Workforce support services are provided by authorized business partner Harezyo.
System and Infrastructure Technical Support
Enterprise information systems are living systems. You must make your infrastructure constantly up-to-date and resistant to risks. If you neglect servers, network, security, database, backup, you will incur huge losses. The technical support and protection package won't interrupt your business!
System and Infrastructure Support Benefits
  • Optimum investment and protection of investment with physical and virtual server configuration, scaling.
  • Uninterrupted operation guarantee with performance monitoring and update tracking.
  • '0' data loss with database maintenance and backup service.
  • Minimum risk against attacks with security control.
  • Secure, fast integration with 3rd party applications and IoT.
Private Cloud Support
Ensure uninterrupted operation with scaled, secure virtual server and docker services for On-Prem Workcube applications.
Private Cloud Benefits
  • 24/7 uninterrupted and performance work.
  • Security and backup.
  • Zero IT specialist need.
  • Zero license investment in infrastructure software.
  • Low maintenance cost.