إدارة علاقات العملاء

With Workcube CRM marketing tools and functions, you design and manage special campaigns for the customer or customer group in all channels such as telephone, sms, email, web, direct sales and partner network. Easy-to-use tools enable the marketing department to segment and create audience lists without the need for the IT department. The marketing department has the opportunity to perform one-on-one marketing activities by using customer information in a versatile way. Thanks to the powerful potential customer management offered by Workcube CRM, your website visitors easily turn into your loyal customers.

Thanks to the complete sales force automation solution that Workcube CRM offers to your business, you can plan an unlimited number of sales regions in hierarchies. You can associate sales territories with branch, employee, channel member, and channel member employee. Salespeople record follow-ups on opportunities and stage opportunities. Workcube attaches offers and documents to the opportunities and records all the meetings and conversations it has made to turn the opportunity into sales. Opportunity management helps preserve corporate memory. All interactions for opportunities that take a long time to turn into sales remain recorded in the system for years, regardless of the sales employee. The customer is contacted at the right time during the process of alerting opportunities, agenda management, and closing the sale. Campaigns turn into interactions, interactions into opportunities, offers into offers, and offers into orders, without losing any information entered into the system and being traceable retrospectively. Workcube CRM increases your sale closing rate and speed.

Workcube CRM brings your marketing, sales, customer service and service teams together on a singled customer record. All records and information about your customer's journey in your company, from the first contact, from marketing to quotation, from sales to delivery and after-sales support, are always within the reach of the teams in an up-to-date and accurate manner. All your teams will be able to do business smartly and quickly by knowing about the history, needs, demands, interests or problems of your customers, and continue their activities to provide the most accurate experience for their needs.

As a 100% progressive web app, Workcube enables your teams in the field to carry out all their work easily from their mobile devices, with its easy-to-use mobile screens and push notification features that can be accessed 24/7 from all mobile devices. Agenda tracking, visit result registration, new customer registration, access to customer current account and risk information, opportunity registration, quick offer creation, fast order registration with barcode device support. And at the same time, operations such as recording delivery information, recording service application and service results, tracking the service agenda, signing a service form in the digital environment and uploading it to the system instantly, service spare parts stock control are all within a click of your mobile field team.

Workcube CRM offers you all the tools your employees will need to provide faster and more effective service and support at lower costs. It delivers customer information to customer service, call center, service & support employees in an easy-to-follow and usable way so that you can provide customer-specific service. It allows you to create a fully equipped and powerful service support center with features such as detailed case recording and tracking, cross and vertical sales development functions, and CTI (Computer Telephony Integration) technology. Workcube CRM allows you to easily measure customer complaints and requests, resolution times, number of calls, employee performance and improve your services in direct proportion. Also, it significantly reduces your Service & Support costs by providing self-service to your customers through the website.